1. Mandatory Binding Requirement: All new users must complete email binding during registration. Accounts without a bound email will be unable to use core website functions (such as information publishing, business cooperation, data queries, etc.);

2. Mainstream Email Scope: Only the following types of mainstream email addresses are supported for registration, including but not limited to:

• • Domestic Mainstream Emails: QQ Mail (@qq.com), 163 Mail (@163.com), 126 Mail (@126.com), NetEase Mail (@yeah.net), Sina Mail (@sina.com), Sohu Mail (@sohu.com), Alibaba Cloud Mail (@aliyun.com), Tencent Enterprise Mail (@xxx.com, requires official enterprise filing);

• • International Mainstream Emails: Gmail (@gmail.com), Outlook (@outlook.com/@hotmail.com), Yahoo Mail (@yahoo.com);

• • Temporary Emails Not Supported: Including but not limited to “10-minute email,” “one-time temporary email,” and “niche temporary email without filing.” Accounts registered with such emails will be deemed violations.

3. Spot Check and Penalty Mechanism:

• • The website management team will conduct random spot checks on the email types of registered accounts regularly, once a week, with a check rate of no less than 20% of total accounts;

• • If an account is found to be registered with a temporary email during a spot check, it will be permanently banned immediately, with all account privileges frozen (including but not limited to login, data viewing, business operations), and no appeals for unbanning will be accepted;

• • Information of banned violating accounts (showing only account ID and email type, with privacy information masked) will be publicly displayed in the website’s “Violation Disclosure Area” (https://hy-gqapi.hanyuinc.cn/blacklist) for a period of no less than 30 days, to remind other users to avoid violation risks.

1. Verification Code Sending Rules: When a user registers, the system will automatically send a verification code to the bound email to verify its validity. The verification code is valid for 15 minutes, after which it must be re-requested;

2. How to Handle Not Receiving the Verification Code:

• • Step 1: Check the “Spam,” “Junk,” or “Blocked” folders in your email. Some email providers may categorize verification code emails into these folders due to system judgment. It is recommended to manually mark it as “Not Spam” to prevent future emails from being blocked;

• • Step 2: Confirm that the email address was entered correctly. If it cannot be received due to an input error, return to the registration page to correct the email address and re-request it;

• • Step 3: If the above steps do not resolve the issue, you can click the “Resend Verification Code” button on the registration page (a maximum of 2 resends per 30 minutes), or try again after 1 hour to avoid system restrictions from frequent requests;

• • Step 4: If you still cannot receive it after multiple attempts, you can contact website customer service (call 4008803980 or consult via the “Online Customer Service” entry on the homepage), providing your registration phone number and email address, and the technical team will assist in troubleshooting.

3. Important Reminder: Please ensure the email used for registration is your personal, frequently used email to avoid issues such as inability to receive account verification, password recovery, business notifications, and other important information due to email deactivation or forgotten passwords, which could affect normal account usage.

1. Effective Date: This notice takes effect immediately from the date of publication. Registered users currently using a temporary email are requested to log in within 7 days and navigate to the “Personal Center – Account Security – Change Email” page to switch to a compliant mainstream email. Accounts not changed within the deadline will be subject to spot checks and treated as violations;

2. Compliance Recommendations:

• • New users should prioritize using their personal, frequently used mainstream email during registration to ensure proper receipt of verification codes and various notifications;

• • Registered users can proactively check their email type. If unsure whether it is a temporary email, they can contact customer service for assistance;

• • If changing the bound email due to a switch, identity verification (such as phone verification, password verification) must be completed via “Personal Center – Account Security” before proceeding, to ensure account security.

• Customer Service Phone: 4008803980 (Workdays 9:00-18:00, voicemail available on holidays, reply within 24 hours);

• Online Customer Service: Log in to the website homepage and click the “Online Customer Service” icon in the bottom right corner for real-time consultation;

• Email Feedback: Send a problem description to the customer service email yx@hanyuinc.cn, with the subject line noting “Registration Email Issue + Account ID”. We will reply within 1 business day.

1. Online Illegal and Criminal Activities: Using platform-related sites or services to commit telecom fraud (e.g., false investments, impersonating customer service to defraud funds), online gambling (e.g., setting up gambling websites, organizing gambling), disseminating obscene pornographic content (e.g., posting vulgar videos, organizing pornographic transactions), trafficking in prohibited items (e.g., drugs, controlled knives, counterfeit currency), etc. Such activities will directly trigger the platform’s highest-level penalties;

2. Illegal Activities Infringing upon Others’ Legitimate Rights and Interests: Stealing others’ identity information (e.g., forged ID cards, business licenses) to register sites or conduct business, stealing trade secrets (e.g., disclosing core data, technical solutions of partners), or infringing upon others’ reputation and property rights through malicious attacks, defamation, intimidation, etc., causing economic losses or emotional harm to others;

3. Illegal Activities Endangering Social Public Interests: Disseminating speech inciting subversion of state power or undermining ethnic unity, spreading false epidemic or disaster information causing social panic, or using the platform to engage in activities endangering national security or public safety. Such activities will be reported to regulatory authorities immediately.

1. Platform Level: Immediate Restrictions + Blacklist Public Disclosure

• • Immediately and permanently ban violating accounts and associated sites, freeze all business permissions (e.g., content publishing, fund settlement, cooperation connections), and prohibit violating users from re-registering under any identity;

• • Include violating sites and associated enterprises/individuals in the “High-Risk Illegal” blacklist, display them long-term in the platform’s public disclosure area, labeled “Suspected of Illegal Activities” with specific violation types to alert other users to avoid risks;

• • If the violating activities cause economic losses to other users (e.g., fraud, infringement compensation), the platform will assist victims in collecting relevant evidence (e.g., chat records, transaction vouchers) to support rights protection.

2. Legal Level: Cooperation with Police Reporting + Provision of Materials

• • If victims (users or partners) report illegal activities to the public security authorities, the platform will, upon receiving a police request for investigation assistance, immediately provide the required evidence materials, including but not limited to: registration information of the violating user (name, phone number, ID number), site operation logs (access records, published content backups), fund transaction records (if involving platform settlement), communication records (e.g., on-site messages, customer service conversations), etc., to ensure a complete chain of evidence;

• • For suspected major illegal criminal activities (e.g., organized fraud, large-scale gambling), the platform will proactively contact regulatory authorities, synchronize violation clues and preliminary verification results, and cooperate with subsequent investigation and evidence collection to help solve the case quickly.

1. Evidence-First: All penalties and actions to cooperate with law enforcement are based on complete and authentic evidence, ensuring neither wrongful accusations against compliant users nor overlooking violators;

2. Rapid Response: After receiving reports of illegal/non-compliant activities or monitoring abnormal behavior, the platform’s risk control team will initiate verification within 12 hours, provide preliminary handling results within 48 hours, and respond immediately to major violations;

3. User Protection: Provide “Illegal Risk Warning” services to compliant users. If a partner site is found to have a “High-Risk Illegal” blacklist record during cooperation, reminders will be sent via SMS, on-site messages, etc., to help avoid cooperation traps. Additionally, a “Illegal Rights Protection Hotline” (4008803980 – extension 3) is set up to provide victims with guidance on reporting, evidence collection assistance, and other support.

1. Proactively Learn Legal Knowledge: Understand laws and regulations related to platform use, such as the “Cybersecurity Law” and “E-commerce Law,” to clarify “what can be done and what cannot be done,” and avoid any “borderline” behaviors;

2. Regulate Personal Operations: When registering sites or conducting business, submit true and legal qualification materials without stealing others’ information; before publishing content or conducting cooperation, self-check for potential illegal risks, and contact platform customer service (4008803980) for consultation if unsure;

3. Actively Report Illegal Activities: If illegal/non-compliant operations of other users are discovered, evidence can be submitted through the platform’s “Illegal Reporting Portal” (e.g., screenshots, links, textual descriptions). The platform will strictly keep the reporter’s information confidential and provide appropriate rewards (e.g., enhancing account security level, priority service access).

1. Inventory Chaos: Realizing out-of-stock only after items are sold out

2. Employee Management: Scheduling like a “Book of Heaven,” Constant Attendance Disputes

3. Customer Loss: Membership Information “Free-Ranging,” Unable to Reach Accurately

1. Real-Time Inventory Sync: From “Photo Compilation” to “System Automatic Alerts”

2. Online Employee Management: Scheduling, Attendance, and Commissions Handled with One Click

• Smart Scheduling: Headquarters sets scheduling rules for each store in the system (e.g., morning shift 8:00-16:00, evening shift 16:00-24:00). Store managers just need to drag and drop employee names to complete scheduling. After adjustments, the system automatically syncs with all employees, who can view their schedules on their phones, eliminating the ‘misreading the schedule’ issue;

• Attendance Check-in: Employees check in via phone within the store’s range. The system automatically records attendance data, making tardiness and early departures clear at a glance. Administrators can export attendance reports at any time, avoiding manual calculation errors;

{{69}}Automatic Commission Calculation: Employees’ sales data (synced from the POS system to the collaboration solution) and commission rules (e.g., 1% for food items, 0.8% for daily necessities) are entered into the system. The system automatically generates commission statements monthly. Employees can view details on their phones, reducing the dispute rate to 0.

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