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标签： 4008803980 客服_en

  • [Website Announcement] Important Notice on Registering and Binding Mainstream Email Addresses and Receiving Verification Codes

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    Dear User:
    To ensure account security, standardize platform operations, and prevent issues such as account abuse and false information caused by temporary email registrations, the following rules for the website registration process are hereby clarified. All users must strictly comply with these rules during registration:

    I. Binding a Mainstream Email is Mandatory; Temporary Email Registrations Will Be Permanently Banned

    1. Mandatory Binding Requirement: All new users must complete email binding during registration. Accounts without a bound email will be unable to use core website functions (such as information publishing, business cooperation, data queries, etc.);
    1. Mainstream Email Scope: Only the following types of mainstream email addresses are supported for registration, including but not limited to:
      • Temporary Emails Not Supported: Including but not limited to “10-minute email,” “one-time temporary email,” and “niche temporary email without filing.” Accounts registered with such emails will be deemed violations.
    1. Spot Check and Penalty Mechanism:
      • The website management team will conduct random spot checks on the email types of registered accounts regularly, once a week, with a check rate of no less than 20% of total accounts;
      • If an account is found to be registered with a temporary email during a spot check, it will be permanently banned immediately, with all account privileges frozen (including but not limited to login, data viewing, business operations), and no appeals for unbanning will be accepted;
      • Information of banned violating accounts (showing only account ID and email type, with privacy information masked) will be publicly displayed in the website’s “Violation Disclosure Area” (https://hy-gqapi.hanyuinc.cn/blacklist) for a period of no less than 30 days, to remind other users to avoid violation risks.

    II. Notes on Receiving Registration Verification Codes: Check Email Interception if Not Received

    1. Verification Code Sending Rules: When a user registers, the system will automatically send a verification code to the bound email to verify its validity. The verification code is valid for 15 minutes, after which it must be re-requested;
    1. How to Handle Not Receiving the Verification Code:
      • Step 1: Check the “Spam,” “Junk,” or “Blocked” folders in your email. Some email providers may categorize verification code emails into these folders due to system judgment. It is recommended to manually mark it as “Not Spam” to prevent future emails from being blocked;
      • Step 2: Confirm that the email address was entered correctly. If it cannot be received due to an input error, return to the registration page to correct the email address and re-request it;
      • Step 3: If the above steps do not resolve the issue, you can click the “Resend Verification Code” button on the registration page (a maximum of 2 resends per 30 minutes), or try again after 1 hour to avoid system restrictions from frequent requests;
      • Step 4: If you still cannot receive it after multiple attempts, you can contact website customer service (call 4008803980 or consult via the “Online Customer Service” entry on the homepage), providing your registration phone number and email address, and the technical team will assist in troubleshooting.
    1. Important Reminder: Please ensure the email used for registration is your personal, frequently used email to avoid issues such as inability to receive account verification, password recovery, business notifications, and other important information due to email deactivation or forgotten passwords, which could affect normal account usage.

    III. Effective Date and Compliance Recommendations

    1. Effective Date: This notice takes effect immediately from the date of publication. Registered users currently using a temporary email are requested to log in within 7 days and navigate to the “Personal Center – Account Security – Change Email” page to switch to a compliant mainstream email. Accounts not changed within the deadline will be subject to spot checks and treated as violations;
    1. Compliance Recommendations:
      • New users should prioritize using their personal, frequently used mainstream email during registration to ensure proper receipt of verification codes and various notifications;
      • Registered users can proactively check their email type. If unsure whether it is a temporary email, they can contact customer service for assistance;
      • If changing the bound email due to a switch, identity verification (such as phone verification, password verification) must be completed via “Personal Center – Account Security” before proceeding, to ensure account security.

    IV. Consultation and Feedback

    If you have questions about this notice or encounter issues during registration or email changes, you can contact us through the following methods:
    • Customer Service Phone: 4008803980 (Workdays 9:00-18:00, voicemail available on holidays, reply within 24 hours);
    • Online Customer Service: Log in to the website homepage and click the “Online Customer Service” icon in the bottom right corner for real-time consultation;
    • Email Feedback: Send a problem description to the customer service email yx@hanyuinc.cn, with the subject line noting “Registration Email Issue + Account ID”. We will reply within 1 business day.
    Thank you for your understanding and support in maintaining platform compliance. Let us work together to create a safe and compliant usage environment!

  • How to check the site blacklist? 3 quick steps + checking tips

     
    In enterprise digital operations, the site blacklist is a key tool for risk mitigation — whether checking if a partner site has violations before collaboration or self-checking if your own site has been mistakenly listed, “precise checking” is the first step. However, many users wonder: “Where can I check the site blacklist? What should I pay attention to when checking? What should I do if I find a violation record?” This article details the checking process based on platform features and shares key considerations to help you use the blacklist checking function efficiently.

    I. Check the site blacklist in 3 steps, beginners can get started quickly

    The platform provides users with a “convenient, visualized” checking entry. No technical expertise is required — follow these steps to complete the check:

    1. Go to the site blacklist checking page

    Open the platform’s official website (https://hy-gqapi.hanyuinc.cn/blacklist), find the “Blacklist Check” module on the homepage — this module is located in the middle of the page, clearly labeled “Enter site URL / company name to check”, click to enter the checking interface; if you are a business user, you can log in to your account first (individual users do not need to log in), and after logging in, you can view more detailed violation records (such as associated sites, violation time).

    2. Enter checking keywords and select the checking type

    The check supports two keyword types: “Site URL” and “Company Name”, choose the corresponding type based on your needs:
    • Check by Site URL: If you know the specific URL of the other party’s site (e.g., “www.xxx.com“), directly enter the full URL (must include “http://” or “https://”), and click the “Check” button;
    • Check by Company Name: If you only know the partner company name (e.g., “XX Technology Co., Ltd.”), enter the full company name, the system will automatically match all registered sites under that company and show whether there are any blacklist records.
    For example: To check if “XX E-commerce Platform” has violations, you can enter its official website URL “https://www.xxxx-shop.com“, or directly enter the company name “XX E-commerce Co., Ltd.”, both methods can provide accurate results.

    3. View checking results and interpret record details

    Checking results will be displayed within 3-5 seconds, the page is divided into two situations: “Not Listed on Blacklist” and “Listed on Blacklist”:
    • Not Listed on Blacklist: The page displays “This site / sites under this company are currently not listed on the blacklist”, and will also indicate “Latest Check Time” (e.g., “2025-09-05”), indicating that the site currently has no violation records and basic collaboration can proceed with confidence;
    • Listed on Blacklist: The page will detail “Violating Site URL”, “Date Listed”, “Violation Type” (e.g., “Malicious Attack”, “Violating Content”), “Violation Basis” (e.g., “2025-08-20 Spread False Investment Information”), and some serious violation records will also indicate “Associated Company”, “Ban Duration” (e.g., “Permanent Ban”, “Rectification Required until 2025-10-05”).

    II. 4 must-see tips when checking, to avoid misjudgment or omission

    To ensure accurate checking results and avoid unnecessary risks, the following 4 points require special attention:

    1. Confirm URL input accuracy, avoid checking failure due to format errors

    When entering a site URL, ensure the format is complete — for example, “xxx.com” needs to be supplemented to “https://www.xxx.com“, if only “xxx.com” is entered, the system may not recognize it, causing the checking result to show “No relevant records” and affecting judgment. If unsure about the URL format, first open the site through a browser and copy the full link from the address bar before pasting it into the checking box.

    2. Distinguish between “personal sites” and “enterprise sites”, avoid confusing records

    Some companies may have both “enterprise-registered sites” and “employee personal sites”, pay attention to distinguish when checking: if checking by company name, the system will display all sites where the “registered entity is the company”, while sites registered under an employee’s personal name will not be associated; if you need to check an employee’s personal site, you must separately enter that personal site’s URL to avoid misjudgment due to “confusing entities”.

    3. Pay attention to “violation rectification status”, don’t blindly exclude collaboration

    If you find that a site was previously listed on the blacklist but the current status shows “Rectified, removed from blacklist”, check the “Rectification Completion Time” and “Original Violation Type”:
    • If the original violation type is “Minor Violation” (e.g., temporarily published inappropriate content, which has been deleted and rectified), and rectification was completed more than 3 months ago with no new violation records, collaboration can proceed normally;
    • If the original violation type is “Serious Violation” (e.g., malicious attacks, fraud), even if it has been rectified and removed, further investigation of its current operations is needed to avoid collaboration risks.

    4. Business users can apply for “batch checking” to improve efficiency

    If a company needs to check 10 or more partner sites simultaneously (e.g., procurement department screening suppliers, marketing department selecting promotion platforms), they can submit a “Batch Checking Application” through the “Enterprise User Center” — upload an Excel file containing “Site URLs / Company Names”, and the platform will provide batch checking results within 24 hours, avoiding the time and effort of checking individually.

    III. What to do if violation records are found? Situation-specific handling suggestions

    When checking finds that a partner site or your own site has violation records, there’s no need to panic — handle it appropriately based on the following situations:

    1. Partner site violation found: Assess risks before deciding

    • If the violation type is “Malicious Attack”, “Risky Collaboration” (e.g., fraud, payment arrears): Directly exclude collaboration to avoid economic losses or security risks;
    • If the violation type is “Violating Content” and has been rectified: Request the other party to provide “Rectification Proof” (e.g., blacklist removal notice issued by the platform), confirm there is no violating content currently, then proceed with collaboration cautiously.

    2. Your own site mistakenly listed: Submit an appeal for quick resolution

    If you confirm that your own site has no violations but was mistakenly listed on the blacklist, you can click the “Appeal” button on the checking results page — upload “Site Operation Qualifications” (e.g., ICP registration certificate, content compliance statement), “Non-violation Proof Materials” (e.g., recent content review records), and the platform will conduct a review within 3 business days. After confirming no errors, the site will be removed from the blacklist, and the checking results will be updated simultaneously.

    IV. Conclusion: Regularly check the blacklist to “defuse risks” for enterprise operations

    Site blacklist checking is not a “one-time operation”, but an important part of daily risk prevention and control for enterprises — checking before collaboration avoids pitfalls, and regular self-checking helps identify issues promptly. It is recommended that companies conduct a “Partner Site Check” monthly and an “Own Site Self-Check” quarterly, using proactive checking to replace passive responses, building a strong security defense for digital operations.
    If you encounter issues such as “Abnormal Results” or “No Response to Appeal” during the checking process, you can call 4008803980 to contact customer service for one-on-one assistance, ensuring efficient use of the checking function.