Dear User:
To ensure account security, standardize platform operations, and prevent issues such as account abuse and false information caused by temporary email registrations, the following rules for the website registration process are hereby clarified. All users must strictly comply with these rules during registration:
I. Binding a Mainstream Email is Mandatory; Temporary Email Registrations Will Be Permanently Banned
- Mandatory Binding Requirement: All new users must complete email binding during registration. Accounts without a bound email will be unable to use core website functions (such as information publishing, business cooperation, data queries, etc.);
- Mainstream Email Scope: Only the following types of mainstream email addresses are supported for registration, including but not limited to:
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- International Mainstream Emails: Gmail (@gmail.com), Outlook (@outlook.com/@hotmail.com), Yahoo Mail (@yahoo.com);
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- Temporary Emails Not Supported: Including but not limited to “10-minute email,” “one-time temporary email,” and “niche temporary email without filing.” Accounts registered with such emails will be deemed violations.
- Spot Check and Penalty Mechanism:
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- The website management team will conduct random spot checks on the email types of registered accounts regularly, once a week, with a check rate of no less than 20% of total accounts;
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- If an account is found to be registered with a temporary email during a spot check, it will be permanently banned immediately, with all account privileges frozen (including but not limited to login, data viewing, business operations), and no appeals for unbanning will be accepted;
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- Information of banned violating accounts (showing only account ID and email type, with privacy information masked) will be publicly displayed in the website’s “Violation Disclosure Area” (https://hy-gqapi.hanyuinc.cn/blacklist) for a period of no less than 30 days, to remind other users to avoid violation risks.
II. Notes on Receiving Registration Verification Codes: Check Email Interception if Not Received
- Verification Code Sending Rules: When a user registers, the system will automatically send a verification code to the bound email to verify its validity. The verification code is valid for 15 minutes, after which it must be re-requested;
- How to Handle Not Receiving the Verification Code:
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- Step 1: Check the “Spam,” “Junk,” or “Blocked” folders in your email. Some email providers may categorize verification code emails into these folders due to system judgment. It is recommended to manually mark it as “Not Spam” to prevent future emails from being blocked;
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- Step 2: Confirm that the email address was entered correctly. If it cannot be received due to an input error, return to the registration page to correct the email address and re-request it;
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- Step 3: If the above steps do not resolve the issue, you can click the “Resend Verification Code” button on the registration page (a maximum of 2 resends per 30 minutes), or try again after 1 hour to avoid system restrictions from frequent requests;
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- Step 4: If you still cannot receive it after multiple attempts, you can contact website customer service (call 4008803980 or consult via the “Online Customer Service” entry on the homepage), providing your registration phone number and email address, and the technical team will assist in troubleshooting.
- Important Reminder: Please ensure the email used for registration is your personal, frequently used email to avoid issues such as inability to receive account verification, password recovery, business notifications, and other important information due to email deactivation or forgotten passwords, which could affect normal account usage.
III. Effective Date and Compliance Recommendations
- Effective Date: This notice takes effect immediately from the date of publication. Registered users currently using a temporary email are requested to log in within 7 days and navigate to the “Personal Center – Account Security – Change Email” page to switch to a compliant mainstream email. Accounts not changed within the deadline will be subject to spot checks and treated as violations;
- Compliance Recommendations:
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- New users should prioritize using their personal, frequently used mainstream email during registration to ensure proper receipt of verification codes and various notifications;
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- Registered users can proactively check their email type. If unsure whether it is a temporary email, they can contact customer service for assistance;
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- If changing the bound email due to a switch, identity verification (such as phone verification, password verification) must be completed via “Personal Center – Account Security” before proceeding, to ensure account security.
IV. Consultation and Feedback
If you have questions about this notice or encounter issues during registration or email changes, you can contact us through the following methods:
- Customer Service Phone: 4008803980 (Workdays 9:00-18:00, voicemail available on holidays, reply within 24 hours);
- Online Customer Service: Log in to the website homepage and click the “Online Customer Service” icon in the bottom right corner for real-time consultation;
- Email Feedback: Send a problem description to the customer service email yx@hanyuinc.cn, with the subject line noting “Registration Email Issue + Account ID”. We will reply within 1 business day.
Thank you for your understanding and support in maintaining platform compliance. Let us work together to create a safe and compliant usage environment!